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Good morning Greg,
I wanted to send you this note as my wife (Theresa) and I truly had a wonderful experience at your dealership this past weekend. Over the last 10-15 years I have purchased many vehicles and even have worked in the automotive industry from a marketing and advertising standpoint and I would have to say that the people, service, attention to detail, and the overall car experience was the best I have ever experienced.
I know our situation was not the best situation for your dealership taking our trade-ins of two high end vehicles (A8 and BMW X5) with over 100k miles. But you, Mark Thompson, and Dan put in the extra time and effort to make sure that we came off your lot with a positive experience.
We are now proud owners of two Hyundai vehicles and will most definitely refer our friends and contacts to your dealership.
Again, thank you for the experience and the wonderful customer service.
Ed
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Even though I have to drive an hour to get to Rick Case it is worth it for the quality customer care.
- Tim H |
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Alan, Andrew as well as the new person I worked with are WONDERFUL! I love them! They always remember me and do an excellent job. I appreciate their effort and they definitely put a smile on my face. My Hyundai has been superb and I hope to continue business with Rick Case. Thank you and thank them for me!
- Laura P.
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The process was smooth and painless. No improvements needed. Everyone was very helpful and friendly. My salesperson listened to my needs, knew all about the vehicle, and provided a no pressure atmosphere. Darren was wonderful . I would highly recommend Rick Case Hyundai to anyone.
- Machelle S.
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Terrific thanks for honoring the warrantry! I used to own a Ford car. I paid extra for their warrantry. However, none of the resulting repairs were ever covered under this warrantry. So, I was dubious about your warrantry. But, there were no problems! Thanks for working so smoothly!
- Debbie K.
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I am always feel welcome and that no question is a foolish question. Everyone has a smile on their face and seems to sincerely like their jobs at this particular dealership. Nice to see for a change.
- Gail S. |
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I am not sure they could done anything better. I am completely satisfied.
- Brian M. |
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From the time I arrived till the time I received my new SUV with Rick Case, they have been the BEST at what they do.
- David
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Friendly staff, awesome prices, spectacular warranty incentives.
- David |
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I am finally impressed that my problem was resolved to my satisfaction and that Hyundai "puts their money where their mouth is.
- Ronald |
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I took my car in for a recall issue. Rick case folks took great care of my car and me as well. I really believe that the folks at Rick Case are world class.
Thanks.
William |
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We have had an excellent experience purchasing a new Genesis at Rick Case. Anthony was terrific to work with and did a wonderful job of explaining the new car to us!"
- Juli
December 10th 2010 |
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