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| Dear Mr. Allison:
I leased a 2009 Honda Accord from Rick Case Honda on Thursday, March 19th, 2009 and wanted to send you a letter of appreciation for how well your staff treated me.
Alan Parker, Pam Price and Joe Zingale were beyond accommodating for my needs and made the entire process most enjoyable. As your staff is aware, I had a terrible experience at another dealership and began speaking to Alan, who was upfront, honest and professional with me throughout our negotioation process.
Alan was the consument professional and someone I will continue to refer business to. I told Alan that you can earn a customer for life by treating them right and I feel Alan has earned my business going forward and certainly Rick Case Honda will be on the top of my list.
Pam was also very accommodating and greeted me as soon as I walked in. She also made sure the leasing experience went smoothly and I was taken care of. She too exceeded expectations and made me feel welcome.
Joe made the financing terms, conditions and explanations simply and easy. Prior to even knowing I had already decided to lease the Accord, Joe sat down with me and we had a chance to catch up being we attended school together. It's the personal touch your entire staff showed toward me that makes me truly appreciate my experience with Rick Case Honda and especially Alan, Pam and Joe.
Believe me when I say this experience made me and extremely positive impression on me and my family and I assure you that these three professionals will receive my business and my referrals going forward.
Please commend them on their abilities to make their customers feel welcome and representing Rick Case Honda in such a positive manner.
Sincerely,
P. Olson |
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