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Dear Mr. Allison:
I leased a 2009 Honda Accord from Rick Case Honda on Thursday, March 19th, 2009 and wanted to send you a letter of appreciation for how well your staff treated me.
Alan Parker, Pam Price and Joe Zingale were beyond accommodating for my needs and made the entire process most enjoyable. As your staff is aware, I had a terrible experience at another dealership and began speaking to Alan, who was upfront, honest and professional with me throughout our negotioation process.
Alan was the consument professional and someone I will continue to refer business to. I told Alan that you can earn a customer for life by treating them right and I feel Alan has earned my business going forward and certainly Rick Case Honda will be on the top of my list.
Pam was also very accommodating and greeted me as soon as I walked in. She also made sure the leasing experience went smoothly and I was taken care of. She too exceeded expectations and made me feel welcome.
Joe made the financing terms, conditions and explanations simply and easy. Prior to even knowing I had already decided to lease the Accord, Joe sat down with me and we had a chance to catch up being we attended school together. It's the personal touch your entire staff showed toward me that makes me truly appreciate my experience with Rick Case Honda and especially Alan, Pam and Joe.
Believe me when I say this experience made me and extremely positive impression on me and my family and I assure you that these three professionals will receive my business and my referrals going forward.
Please commend them on their abilities to make their customers feel welcome and representing Rick Case Honda in such a positive manner.
Sincerely,
P. Olson |
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Both the salesman and salesmanager were very friendly, knowledgeable, and helpful in the sale of this car. we have purchased three Accords from Rick Case and have been pleased each time with the vehicle and with the purchase experience. Our salesman Anthony Ries was exceptionally energetic and anxious to please.
- William
December 21st 2010 |
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My sister recommended your dealership and she was quite right. The best car buying experience I have had. It was stress free and comfortable. Thank you Omar for your great service!!"
- Linda
December 28th 2010 |
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Howard was outstanding and although busy on this day, took his time and did and an excellent job. He was the only salesperson that actually drove with me during my test drive (I had also visited the Subaru (Forester) and Mitsubishi (Outlander Sport) dealerships that day). Also, your ad, which had brought me to you door, was not misleading (as the other two previously mentioned had been). The process of making the economics work was quick and effortless...truly one of the best car buying experiences I have ever had. Thank you!"
- Fred
December 30th 2010 |
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Rick Case is the only dealership I will work with. True professionals. Excellent courtesy and competence.
- Edward
December 23rd 2010 |
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The personnel at Rick Case Honda is the best. Everyone on staff goes above and beyond what is expected of them. Give them all a raise, Rick and Rita! I LOVE my CRV!!! But I can't afford a new one.....but I love you guys anyway. I come all the way from Mentor to get service at Rick Case. And in a few years, I plan to buy another CRV. (If all goes well). Have a wonderful holiday!
- Elaine
December 9th 2010 |
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The gentleman that helped me in Service was awesome. I believe his name is Matt. He went above and beyond in helping me and answering all of my questions and addressing my concerns. I was going to go to another dealership closer to home, but I'm glad I came back to Rick Case.
- Sabrina
December 18th 2010 |
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Simply the Best Service possible. Mr. Howard Drake was very knowledgeable in explaining all models and features. I was at ease with him, knowing this process could be strenuous at times. He assured me, that all would be fine. I was referred to Mr. Drake by my sister, Connie, who also had nothing but high regards for Mr. Drake. My Loyalty to Rick Case Honda and staff is apparent, and will continue to tell people to accept nothing less, when looking for an automobile. In the same regards, Pam Price was very thorough in explaining every and all details concerning financing options, and available plans. Both are very personable, and it is a Must to keep these exceptional staff at your dealership. Sincerely, Edward!
- Edward
December 4th 2010 |
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The service department is friendly, courteous and extremely helpful. I get prompt service, and know my car will too!
- William
December 3rd 2010 |
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I've been part of the Rick Case Honda family for about 10 years. They have always been courteous with me throughout this time. Some of the employees have been there as long as I have been coming there and they still have the same personalities. I like coming there and feel very comfortable. Plus, I like the coffee and popcorn; and on occasion the cookies.
- Beverly
December 2nd 2010 |
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I assume 5 is the best. My salesperson was great....despite the fact I didn't buy last year, when I was in a position to buy this year, I went straight back to him because of the great treatment I received last year. I will highly recommend Rick Case Honda to everyone.
- Angela
November 17th 2010 |
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I had a perfect storm in July that spiraled me into temporary financial disarray. It was by chance that I ran into Craig in Heinen's on Sunday. Althought, we both agree that it was really an act of God. As I sat in my chair and prayed for a favorable financing decision, Craig told me not to dispair. And I believed him. And I walked out with my new Civic LX thanks to him and Joe. I was drawn to your dealership because of the quality of your service department. But, Craig keeps me there despite the last two imperfect leasing transactions. It's because he is determined to find a car solution for his client base that fits one's needs. HE IS SUCH A BLESSING TO ME AND YOU!!!!!
- Patricia
December 16th 2010 |
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The service advisor (I believe her name was Jennifer) was wonderful when I came in to pick up my vehicle. Since the weather was awful, she started my car, pulled it around and cleaned my windows while I was checking out at the cashier. She was amazing and very friendly.
- Lisa
December 8th 2010 |
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The service attendant (manager?) was just wonderful. He explained the process / time involved and scheduled a very convenient appointment.
- John
December 8th 2010 |
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Everyone at Rick Case were sime of the best sales personal I have worked with in years thank you for your kindness and complete help
- Michael
December 4th 2010 |
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Great service that is why I keep coming back from 19 miles away.
- Andrew
December 7th 2010 |
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I have purchased over the last several years 6 cars from Rick Case Honda. I will mostly likely buy more.
- Diane
December 7th 2010 |
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Matt Kleppel has always done an outstanding job for me over the years. It is one of the main reasons I continue to be a loyal Rick Case customer.
- Joseph
November 24th 2010 |
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It is wonderful to be taken care of so quickly and for the thorough job that is done every time. Thanks!
- Jean
November 10th 2010 |
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Jennifer was very kind and knowledgeable. I appreciate the timliness and the car wash, too. I think the team at Rick Case is really great. Please keep me on your list for coupons and specials. My van is in dire need of detailing, but, with the new winshield, the maintainence, and now the body work - there are very limited funds...
Thank you again"
- Debbie
November 10th 2010 |
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| "Great staff!"
- Francis
November 9th 2010 |
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We had a great experience at Rick Case. Howard is wonderful salesperson. He was clear and calm, did not pressure us in any way, and made the entire experience a pleasant one. Thanks again for your help.
- Ted
November 6th 2010 |
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I continue to enjoy the association with Rick Case Honda.
- Rebecca
October 11th 2010 |
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I was sent as a referral to Ray Dennis, he was awesome! I was at the dealership for awhile but it was not a problem. Ray took me through all the safety features of the car and showed me how to use everything and went over the owner?s manual. Joe was my finance manager and he was great as well. I will refer everyone who is in the market for a car to Rick Case Honda, I can't wait to be a continued customer and I will probably not go to another dealership. You can't find the service that Ray offered everywhere he even offered to come to my work to put my plates on when they arrive. I love my new car and glad I purchased it.
- Emily
January 8th 2011
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Always a positive experience, thank you!! I needed to bring my kids with me for this appointment. They enjoyed munching on popcorn and they even received a goodie bag from another employee.
- Michael
January 4th 2011
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The sales staff were very pleasant and knowledgeable. They made the shopping experience for me a nice experience.
- Eric
December 31st 2010 |
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We are very satisfied with the car and the experience leasing it. It went easier than we ever expected, we were treated honestly and fairly. We will recommend the product, the dealership and the salesman (Omar) to anyone we know looking for a vehicle.
- Robert
December 29th 2010
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This is the 4th Honda we have purchased from Rick Case and we have always had all services done at your dealership. The staff has the 'IS' (Integrity and Service) and that is why we keep coming back to Rick Case. The product is at many other dealers but not the 'IS'. Andy Carran
- Andrew
December 28th 2010
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Working with both Craig (salesman) & Pam (finance manager) was a positive experience. They both moved the process along in a timely & professional manner.
- Patricia
December 28th 2010
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